Shipping and Return Policy
🐾 Shipping & Returns the Kitty Kat Way
Every order is wrapped with care and sent off as quickly as possible — because we know you can’t wait to open happy mail!
📦 Shipping
- Your goodies ship out within 1–3 business days (Monday–Friday).
- A tracking number will land in your inbox once your package is on the move.
- Remember: Shipping time = packing + carrier travel time. We’ll take care of the first part fast, then it’s up to the posties to bring it home!
🌸 Refund & Return Policy
We pour love into every handmade piece — so our return rules are simple, clear, and fair.
📦 Returns
- You have 14 days from delivery to request a return.
- Items must be unused and in their original packaging.
- Because our items are handmade, slight variations in color, finish, or texture are normal and part of their unique charm.
- No exchanges and no international returns at this time.
🚚 Return Shipping & Fees
- A $5 return shipping fee will be deducted from your refund.
- A 10% restocking fee also applies to all returns.
- Good news: If your item was damaged in transit or we made a mistake, we’ll cover all fees.
🛠️ Damaged or Defective Items
If your order arrives damaged, let us know within 3 days of delivery. Please send photos of:
- The item
- The packaging
- The shipping label
This helps us file a claim and get your issue resolved quickly.
💳 Refunds
- Refunds are processed within 14 calendar days of us receiving your return.
- If it’s been more than 15 business days since approval and you haven’t seen your refund, please email us at kittykatcreation22@gmail.com with your order number.
✨ Quick Snapshot
- 🗓️ 14-day return window
- 🚚 $5 return shipping fee
- 🔄 10% restocking fee
- ❌ No exchanges / no international returns
- 💸 Refunds in 14 calendar days